athenahealth patient portal login

As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. We will not use or share your information other than as described here unless you tell us we can in writing. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. The Patient Portal does not support your current browser and will prevent you from using the full site. We are allowed or required to share your information in other ways . We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. Patients can message their doctor or provider directly and connect with their healthcare team! Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are Innovating healthcare. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. It is at your practice's discretion to allow online appointment scheduling. We can use your health information and share it with other professionals who are treating you. You may request a Patient Portal account for yourself. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. Just find your QuickPay Code on your billing statement and you're ready to go. How do I edit how my contact preferences for different types of notifications? If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. If you tell us we can, you may change your mind at any time. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Drive better RCM outcomes by gamifying your revenue cycle processes. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. . These messages may contain information important to your health and medical care. athenahealth reserves the right to make periodic updates and revisions to this Policy. Accomplish meaningful clinical work on the go from your mobile device. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. To do this, you must create a password for your account by clicking the. . The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). For urgent matters, call 911. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Ask us how to do this. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. For technical issues with this website during normal business hours, please contact our office. This is because all messages that you send and receive in the Patient Portal are part of your medical record. You will need to wait until it is closer to the time of your appointment to check in. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Yes. You will be notified if your Patient Portal service is discontinued. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. We secure your personal information from unauthorized access, use or disclosure. Example: A doctor treating you for an injury asks another doctor about your overall health condition. How soon can I expect a response from my provider? Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. From there, you will see an option labeled Linked Portal Accounts. Only test results which are considered appropriate for release will be accessible through the Patient Portal. Example: We use health information about you to manage your treatment and services. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. These messages may contain information important to your health and medical care. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. We may also share your information when needed to lessen a serious and imminent threat to health or safety. Why is the athenaPatient app only available to patients of specific customers right now? In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. Please try again in a few moments.? Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. If the issue persists, please report it by clicking Profile in the bottom navigation bar. How does the athenaPatient app relate to the Patient Portal? Get support that reworks claim denials and recovers payments for you. To do so: Adobe Acrobat is required to view and print forms on the portal. I'm . . Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. This website uses encryption software. Example: We use health information about you to manage your treatment and services. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. . These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). To see these views, navigate to your Inbox by clicking the . athenahealth is unable to respond to general support inquiries sent to this email address. Please. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. If youve set up text messaging as your security option, the following message will appear: 2. How do I know which of my family members data is being shown in the athenaPatient app? On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. Benefits of the Patient . http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Click the desired form. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. If you need to speak with the office sooner, please call the office directly. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. We are allowed or required to share your information in other ways . Surpass your goals with the support of our expertise, technology, and data-driven insights. However, we are working on adding more features to the app soon. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. How soon can I expect a response from my provider? See how we work together to solve healthcares biggest challenges. Indicate your contact preferences for different types of notifications. Select an available appointment from the calendar. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Statement Code is incorrect. It is at your provider's discretion to make test results available. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. It is your responsibility to login to your Patient Portal account and read the messages promptly. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. It is your responsibility to login to your Patient Portal account and read the messages promptly. Where can I fill out medical forms before my appointment? You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. It is your responsibility to monitor these messages. We have to meet many conditions in the law before we can share your information for these purposes. In case of a medical emergency, call 911. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. You will see a toggle switch under Security titled Face or Fingerprint. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. If you are experiencing a medical emergency, call 911. Patient Portal is a communication service offered as a convenience to our patients. The Patient Portal is an online service that provides patients secure access to their health information. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. What if I'm unable to access the Patient Portal?

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