does stubhub refund cancelled events

Stated performance for THIS DATE, THIS EVENT, is canceled. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. This station is part of Cox Media Group Television. Your email address will not be published. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. Only 120% coupon? One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. StubHub updated their policy today. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Payouts delayed for events before COVID-19 shutdowns. StubHub is offering the retroactive refunds now because the live events industry is opening back up. 199 Fremont Street, 4th Floor Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. Customerscomplained to the press andfiled lawsuits. Want a refund for a canceled concert? Good luck especially if you This image from. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". StubHub will refund your money if an event is cancelled or moved. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Unless you want a refund)." SBNation.com. Powered and implemented by Interactive Data Managed Solutions. Birmingham, Alabama 35203 Learn about careers at Cox Media Group. You can apply this coupon toward multiple StubHub events in the same currency. How Do I Get Stubhub to Refund a Charge? - GetHuman From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. Buyers turn to credit card disputes to recoup cash. Select the ticket group you'd like to sell. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. In March of 2020 t [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. / CBS New York. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. Postponed events may not be eligible for refunds. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Ticket refunds: Rules and one surprising tip for postponed concerts and I still printed out the notice of dispute. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. We certainly hope they do. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Unless you want a refund). SBNation.com. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. What happens to Stubhub tickets if it's a rain out? List of canceled, postponed, and rescheduled live events - Ticketmaster I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. StubHub is based in San Francisco. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". Prefer a cash refund instead? Explain your situation and why you wish to receive a refund. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. Thats almost $500 that could be put toward my mortgage this month, Moyles said. Opinion: StubHub's Urgent Peril and the Industry Response - TicketNews It doesn't look like the case has officially seen the courts yet. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Ways to get your money back for an event cancelled due to - Finder More: Stay up to date on all of MLives coronavirus coverage. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. 2875 Michelle Dr., Ste. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. No problem. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Please enter valid email address to continue. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. Its important to know your consumer rights when you ask for a refund. He immediately requested a refund. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Avoid touching your eyes, nose and mouth with unwashed hands. Prefer a cash refund instead? SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money However, UPS and retail fees will not be refunded. They're trying to claw that back. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. If an event is rescheduled or postponed, your ticket will be good for the new date. StubHub updated their policy today. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled.

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