staysure customer service

Staysure take all feedback relating to our products and services seriously. Have a fantastic holiday. Have a fantastic holiday. Do you agree with Staysure Travel Insurance's 4-star rating? All rights reserved. } You deserve to be treated better especially for what youre getting paid. left: 0 !important; a:active{ Thank you for posting your feedback and for recognising we have fantastic people in the business. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Wed like to hear from you. } Thank you for your positive comments regarding our training team. It goes against our guidelines to offer incentives for reviews. Application. document.dispatchEvent(initEvt); _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js"; The advisor was very helpful and explained the various options available. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Best and worst companies at resolving issues. The process was quick and easy and Lisa was very pleasant to deal with. Absolute despicable bunch of cowboys. Even though you can earn a lot with the bonus, the bonus system is unfair. No administration fee is changed while making changes through My Staysure. - Calling from within the UK: 0333 014 4512 I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Warm regards,Ross. Have a fantastic holiday. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. Dear Mr Brennan Thank you for taking the time to leave a review. There was a slight downside of having to wait for about 10 minutes. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. We encourage our colleagues to speak up and stand by our values of being genuine and caring. The calls are non stop , its very busy and mentally exhausting . your insurance policy. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Chased and chased and chased to pay. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Simply go to the My Insurance section and choose which policy youd like to email to yourself. com_currentSite = "952359298347476581"; .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} and make your voice heard. $(function() { Staysure is a trading name of TICORP Limited. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Bedford Road, The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Staysure Customer Service Representative interview questions & answers Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. - Monday - Friday: 8.30am - 8pm Tuesday 27 December: 9am 5pm Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Many thanks. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. I could put it down racism but overall they are just a horrible company who treat people bad. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. _W.isCheckoutReskin = false; The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. We were devastated as grandchildren had been couting the days down. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. My dads body was left in the hotel room for over 24 hours. Instead, theyre full of the info you need to get things sorted. - Saturday: 9am - 5:30pm .wsite-image div, .wsite-caption {font-size:18px !important;} .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} My mother was diagnosed with terminal cancer after taking a policy out. longer working hour, monotony work, short holidays. width: 100% !important; Offer comprehensive training to fullfill the role. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Lack of progression I would say but good vibes. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Quick and efficient service, very knowledgeable of medical conditions.Thank you. Simple! They were no help at all. View our cookie policy here. The HR Team. It goes against our guidelines to offer incentives for reviews. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? The calls are non stop , its very busy and mentally exhausting . Kind regards Ross Customer Service Manager. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. 'active', Replies to negative reviews in < 24 hours. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I wasn't entirely happy with the service I got but I don't blame the staff for it. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. Staysure Complaints Email & Phone | Resolver UK Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Sometimes the Customers are not vey nice. Thanks for your feedback. Dont use this company. policy. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Have a fantastic holiday. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. 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Will look around for my next policy. Team leaders are always on hand if needed. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. No progression here unless your good friends with the senior management. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} Average Interview. .wsite-button-inner {} IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. var initEvt = document.createEvent('Event'); . Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. I started at Staysure as a sales agent nearly 6 years ago. initPublishedFlyoutMenus( If you raise this (which I did for over a year), all you get told is that "this is being reviewed. I dont know what Id have done without them. Have a fantastic holiday. Friendly team with lot of knowledge. Whenever you need us, our 24/7 claims team is here for you. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. - Email address - Full name - Telephone no. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. ERGO Seguros de Viaje Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. USED to be a great place to work. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"