ticketek marketplace refund

I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. The following words or phrases have the meaning shown below wherever they appear in bold in this document. We/Us/Our We are the Booking agent with whom You made the Booking. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Adverse weather with no Government Agency warnings not to travel. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Voluntary relocation or where you are changing employer for a new role. failed the examination previously and had to re-sit. Change My Location An incident number or report from the Police or relevant traffic authority. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount A copy of a notice from the examination body, school, college, or university confirming the change of date. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. This is not an insurance policy. I paid the additional cost in checkout for refundable tickets. She made time to help & sort out the transfer of tickets to this area. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. If you've forgotten your account details, never fear we also . Cool, just upload a goddamn police report. Wife tested positive on 13th. Adverse weather with no Government Agency warnings not to travel. Suncorp Stadium Automatic Refunds Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Confirmation of failure or disruption of the public transport. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Sell Ticketek tickets | Tixel Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Simply do not try to contact them in any way shape or form.Worst customer service. How will I receive my tickets? Sell tickets directly from your Ticketek Account. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App I've purchased a ticket and my event is tonight! The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Any temporary relocation for work must be for a period of at least 3 months. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Please also read the General Conditions of Refund. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. They need a better system and more staff it seems. This is such scummy conduct. The office was just as bad as the ticket fees would have you believe. So thanks very much! I have now been trying for a refund for 6 months. In event of a Refund Application the English language version shall be the basis of settlement. We use dedicated people and clever technology to safeguard our platform. A doctor cannot be You or a member of Your family. A police report or crime number to confirm the theft(Self-declaration not accepted). If there is a financial failure of any Transport provider. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Requesting a Refund. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence means the unforeseen change of the date of an examination that. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. New comments cannot be posted and votes cannot be cast. IfYoudid not make reasonable alternative arrangements to Attend theBooking. What a disgrace!! Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. and subject to change at any time. Make a report to ACCC. Can I use a Ticketek gift card or voucher? Pleased to meet you, won't you guess my name? You may also wish to resell your tickets if you cannot use them. Scalping 18. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. No way to recover tickets. Basically, because they're the only game in town, and they can do whatever they fucking like. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Refunds & Exchanges Follow New articles New articles and comments. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. I just resold a ticketek ticket on Tixel. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Frontier Touring, Special Guests: Maisie Peters and Budjerah. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Verification can help ensure real people write reviews about real companies. Our integration means you can list tickets for resale directly from your Ticketek account. Attendance at business meetings and business travel. Travel insurance and COVID-19: what you need to know. Clunky unhelpful booking site for Mary Poppins Melbourne. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Lost a baby recently? Further details in the disclaimer. means the unforeseen change of the date of an examination that. Ticketek Voucher: $25 OFF Mar 2023 | Nine Create an account to follow your favorite communities and start taking part in conversations. If they mean no-shows, then so be it. chevron_left, Availability & type of seating will vary & is set by the venue. More Info. On-top of that you cant call anyone to purchase ticketsTerrible. Not that they are necessarily wrong, but people often don't comment when things go routinely right. For many, international travel is back on the cards. I'd be interested whether this is something the ACCC would be interested in. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. They haven't responded to my emails! Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Ticketek Marketplace - Buy and Sell Tickets means an unforeseen circumstance completely outside. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I want an refund, yet there is no way I can get it. It's criminal and needs serious investigation. They stole my money too. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Would I ever get the tickets! When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Poor service really. How did this happen? What will a Marketplace ticket look like? Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. A doctor cannot be You or a member of Your family. Why is the price displayed on my ticket different to what I paid? Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Sell tickets directly from your Ticketek Account. You can do anything you want if you're the only game in town. Almost 90 days and still waiting for my refund back. Safe, Fast and Verified All Theatres and productions and sporting events should seek alternative partners. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Press question mark to learn the rest of the keyboard shortcuts. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand Why are there multiple listings for the same event at different prices? ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. The customer service was super helpful and I got the ticket value back and it sold super quickly. ProductReview.com.au has affiliate partnerships. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Are Refundable tickets available through Ticketek Marketplace? Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Stick to Ticketmaster. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I sent a message via the website and got the pdfs a day or so later. It's the result of a monopoly. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. You'd think that but I had the same shitty experience with them on this front. Where documents can be replaced in advance of theBookingor on the day. Fire A report from the fire service and/or police. Safe, Fast and Verified They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. How do I contact Ticketek? - Ticketek Australia I am trying to buy tickets but it says unable to lock the ticket. Where You have not been physically examined by a Doctor prior to the date of the Booking. Abhorrently bad process for handling refunds and rescheduling due to illness. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Attend participate in, take part in, use, or be present at. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Buy guaranteed tickets for sold out events at a fair price. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Where the examination is being provided by a commercial business (not by an educational board). I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. To read more about Covid-19 please visit our dedicated page here. Like. is cancelled or postponed by the provider. PDF Ticket & Entry Conditions But the thing is, they didn't. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Presented by: Might be worth looking into? Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Any reason for refund must not be foreseeable at the time. Why is this company even allowed to operate?????? They rapidly charged my credit card, then didn't provide the tickets. Attendance at business meetings and business travel. confirmation or our website for contact details. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Sell tickets directly from your Ticketek Account. Anyone has experience getting refunds from them or have advice on what I should do here? Please also read the General Conditions of Refund. This meant that I had to sit & concert was standing room only. means weather where a Government Agency has issued warnings not to travel which mean. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. etc. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia Can I purchase multiple orders in one transaction? Privacy (data erasure request) I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Therefore, it's impossible to speak to an actual person. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Why should I buy from Ticketek Marketplace? If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) They are the shittest service in Australia. Absolutely appealing customer service!!!!! Seven tries before I finally got my second choice of seats. Emergency Services Police, Fire and Rescue Service or other Emergency Services. So sorry. means a requirement to move address imposed on. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Please comply with any stated ticket limit for this event. Any vehicleYouplan to use during theBooking. Ticketek Marketplace I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Then I looked on Trustpilot at their reviews and really started to worry! We may consider other Emergency Circumstances at our discretion. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Ticketek Australia Reviews | Read Customer Service Reviews of premier I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. To read more about Covid-19 please visit our dedicated page here. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. It goes against our guidelines to offer incentives for reviews. Never ever again. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. In event of a Refund Application the English language version shall be the basis of settlement. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. They do but its retarded. A copy of the notice of failure or disruption of the public transport. Was given tickets for Ed Sheeran concert as a gift. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Why is your site permanently unavailable. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America.

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