service cloud specialist superbadge challenge 2

If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. It was an interesting project, and I wanted to share some lessons learned from . Could you suggest how to troubleshoot it ? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I tried 10 different possibilities. How frustrating! Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang and me too!! The challenge says "add the option for agents to compose emails within the console while looking at a case". This is a fun challenge - if you are, like me, a total Service Cloud novice. privacy statement. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Health Cloud Superbadge Sales at Lychee shadow Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. on 6th challenge. You signed in with another tab or window. Service Cloud Consultant Certification Guide & Tips You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). I have used knowledge 1000 times and have never had anything like this. I have created and recreated the Cloud Technical Team support process more times than I can count. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Service Cloud Specialist Superbadge - YouTube Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Hi All,I am currently stuck at challenge 4. Billing Topics (Billing_Topics) with Payments and Reimbursements. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Did you perform any particular action to get the email available on the console ? I was able to work out a solution, I will outline it below. Ensure you group report results correctly. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. I ran into the same issue. Challenge 5 error : We can't find a field called 'Question Long Text Area'. Checkboxes: Missing 3 that should be checked. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. i could pass the challenge, so great to have some experts available like you! Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Is there an "email template" in the "email template" object? Did i use the wrong template? If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. But I have successfully created this service console in my playground. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I'd just give it 24 hours then recheck the challenge. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Note the filter. LWC Specialist Superbadge : Guide to Challenges - gigminds Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. For those of you who know me, you probably know that Im lucky enough to have a job that. Case organizers think about the language. Thank you! Tips for Passing the Service Cloud Specialist Superbadge Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Service Cloud Specialist Superbadge - 4,5,6,7. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). The macro works without the email button being visible. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Ensure you create the Cloudy Weather Resolution automated action. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". I removed those and then the trailheadapproval was there. Any hlp? Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. I'm at a loss as to what I could be missing. Don't be worried if you are updating several page layouts plus the console app. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. But I didn't complete it. Configure a named credential and remote site according to the specifications outlined in the business requirements. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Ensure you set up the routing for Advanced Cases properly. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Some changes are done at Challenge 2. I have to double check the directions, but I believe that you just have to add a few values. I had to do a quick refreher on this topic mid-superbadge. Any clues as to what I might be missing? (Email to rebecca@capstorm.com). It is very attractive and impressive. (Hint- The name of the component is not "entitlements"). The free lemonade offer worked! I dont see any check box under layout properties of Knowledge. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Thanks. Look at the page layout and enable knowledge. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Use Lightning Knowledge to create a knowledge base for better customer service. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Click on the category and note the "group unique name" - verify that it is Billing_Topics. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Ensure Agents have access to Knowledge when viewing a Case". I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Module. I resolved the issue, by deleting the Billing profile and recreating it using. You, my amazing reader, get more than tips for a Salesforce Superbadge. Keep up the good work. this blog is beneficial and great information to share with us. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. You cannot customize its label or logo". "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Knowledge Basics for Lightning Experience. . Grab a pen and paper. It's a status. Hello. Did you start with a clone of the correct profile? (might not matter)The biggie- violation action- Does need to be dynamically assigned. Ensure Agents have access to Knowledge when viewing a Case." Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. This error stumped me for a while as well. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Review the steps to create the 'Cloud Technical Team Support Process'.". I have created also both categories. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! You have to make the article "Linking SP-100 to SP-200" visible to everyone. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. I am stuck at Step 3 - Create service level and actions. Thanks, Michal. thing I could be missing?Thanks in advance! Keep working, great job i believe you should like my post home care specialists. What am I missing? If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Its upsurd. I have read every message I can find and have double and triple checked everything I can think of. I was very impressed by this post, this site has always been pleasant news. Why the change of heart? Hi,Oh I got it! I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Could you share what you have for your dashboard/report/etc and I'll take a look! Add to Trailmix. This is so annoying. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Would you like to share a few more details on how you currently have things set up? * Able to be used on a profile level? I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'.

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