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Last month they applied our OBC (all of it was from HAL directly) to our daily hotel service charge. LauraS Bear in mind that the screening process for any point of embarkation is similar to that at an airport. For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. All cash advances are subject to restrictions. . Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. Unused TA credits were credited back to our credit card at the end of the cruise. No, the cash deposit is the same as the credit card deposit. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. This could result in legal proceedings. Elite Beverage Package has a daily limit of 15 beverages, which includes all beverages priced at US$15 or less and beverage service charges. I'm sure there is more but that's what I can think of off the top of my head. Please keep this in mind when packing. My experience has been the same as Krazy Kruizers. Offer excludes Specialty Dining Events in Pinnacle Grill such as Sel de Mer, A Taste of De Librije and Cellar Master Dinner. Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. Shore Excursion credit must be used on corresponding cruise and is non-refundable. Distribute your ship phone number to friends and relatives. Make the Most of Onboard Credit. Hi! It depends on the type of OBC you have. of your seating request will be listed on your Cruise Contract. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. Login to your account before you ever step onboard to get prepared for your journey. I got all three answers, the last of which (from Seattle) was all "use it or lose it". For 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase(s). All other questions and concerns regarding air arrangements should be directed to your travel advisor. Holland America Line offers a wide range of award-winning shore excursions, providing priceless experiences at destinations around the world. Oh, well, the bottom line is the money is not available to spend. A year or so ago we had a promotion OBC that was supposed to be good only for shore excursions, but in the end they applied it to our account and some of it ended up being credited to other things. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. The line will be adding $100 in onboard spending No, the cash deposit is the same as the credit card deposit. Unused TA credits were credited back to our credit card at the end of the cruise. Your seating assignment will be noted on your guest card upon boarding. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. Packages such as Renewal of Vows, Happy Anniversary, Romantic Voyage and Just for Us include a variety of services and mementos to commemorate your special occasion. : At some point in your travels you may experience an emergency. If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. Visit our Frequently Asked Questions. will be reduced by the amount of your OBC when they charge your credit card at the end of the cruise. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. This will help prevent delays in obtaining pre-authorization on board. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. Generally, the ship is subject to certain government procedural requirements upon arrival. The Wireless Maritime Service system is available for use when the ship is in international waters. I never knew this. The following information should be used as a guideline only. From the moment you step aboard one of our spacious, mid-sized ships, you'll feel the difference. Mariner Society loyalty members can enjoy an additional early booking bonus of up to $400 Onboard Credit per stateroom when you book within 90 days of a new season launch. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. Complimentary champagne will be served at the auctions. Tours are available for purchase up to three days before sailing. When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. I still think it is too much, though. Unused TA credits were credited back to our credit card at the end of the Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. Holland America WebHolland America Featured Promotion Get This Deal Avoya Advantage Exclusive Up to $500 Free Onboard Credit, Free Upgrades, Save up to 30%, Free Beverage Package, up to $600 Free Shore Excursion Credit PLUS More! Working directly with the carrier is important, as the airlines are usually able to arrange alternative flights. If so, are there any categories/types of OBC that can't be used for the daily service charge? An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. If you have a chronic medical condition, please bring a recent report from your physician. And, yes, it's best not to speculate, as I probably shouldn't, either. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. In that case, Holland America Line will give guests an onboard credit with a value of 110% of the difference between the original booked fare and the lower fare. When I got to the page where you paid, I was asked if I wanted to use OBC or a Charge Card. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. I dont think weve paid attention before (obviously not!) Sharing of any beverage or the package is not permitted. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Holland America Line has announced that its running a special offer for members of the United States military. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. suits you. All other questions and concerns regarding air arrangements should be directed to your travel advisor. Charges to the account are like a check you write on the account. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. The Promo Credits line is where your Future Cruise, Stockholder, and quick booking credits are combined into one credit. HAL does listen (at times) to their cruises, so please tell them to allow this. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. Religious Services:In order to serve the spiritual needs of our guests, we provide the following services. I don't have a problem with a hold for prepaid tips. Great post Roz! Place them in a carry-on bag or keep them with you so you can access them easily. Onboard Credit is spending money for you to use to purchase products or services while onboard. Transfers are available to Flight Ease guests and to guests who have independent flight plans. holland america scedule from rotterdam to the usa. The OBC is like an initial deposit. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Promotion is based on promotion code(s) N2 and based on double occupancy. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. I don't want to judge anyone's finances, but I would be a little concerned travelling without a few extra thousands on the card for sudden emergencies. Guests may check no more than 3 pieces of luggage per person. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program. Dont put your travel plans at risk; Holland America Line recommends guests utilize a visa service to secure your required documentation. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. All of the Crew Appreciation and Service Charge payments made by all guests on all ships in our fleet are pooled, net of credit card transaction fees. Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/. While some credits are Discover timeless treasures and encounter captivating cultures. Let the vacation begin the moment you arrive in a new country. U.S. port and ending it in a different U.S. port. progressive jackpots to a parade of poker games is there for your enjoyment. WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. HAL reserves the right to apply this price protection and offer at its discretion. One cruise last year had over $900 OBC and hotel service charges definitely were paid with it as well as some gambling, spa services, specialty restaurants, OB shop purchases, and of course bar bills. Other restrictions and exclusions may apply. We don't drink enough to make the drink package pay. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. By When you buy cocktails, bottled water, sodas, anything from any bar, a 15% gratuity is automatically added on. By Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. The time to reserve your desired stateroom, suite and dining preference is now. Beauty Salon/Spa:The Greenhouse Spa & Salon is our premier, luxury day spa. Beverage management/HAL reserve the right to revoke the package if misused and refuse service for any reason, including service of alcoholic beverages to intoxicated guests. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. Celebrity does that and I wish HAL would too. We actually forfeited money on one cruise because we were comped tips, internet and a drink package. All onboard purchases and services are charged to your account by using your stateroom keycard. I was told by my PVP that this amount was "suggestive" and that I could put down say a 200 deposit by cash, then if my account exceed or was getting close..to this amount to just go and put down more funds, a bit of a pain. Casual dining is available in the Lido Market every night. All documentation and immunization requirements are established by government authorities and not by Holland America Line. You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. There are two or more people in the cabin, then the charge will be significantly higher than $13 per cabin would be. Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. WebOnboard Credit Kicker through this offer is available in the following amounts: US$100 per person (US$200 per stateroom) for guests booked on a 6- to 9-day cruise; US$150 per person (US$300 per stateroom) for guests booked on an Alaska cruisetour or 10- to 20-day cruise; US$200 per person (US$400 per stateroom) for guests booked on a 21+ day Thanks! While we try to fulfill all requests, it may not always be feasible. From outside the U.S. access 1-321- 837-6106. The charges are subject to change without notice. So now that they are not letting you use the non refundable in the casino, and since they use the non refundable OBC first, I wonder if this means that we can't charge to our account in the casinountil the non refundable is used up when you have both non refundable and refundable OBC? Appointments are strongly suggested, particularly for Dressy Nights. For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. We are equally passionate about protecting and preserving the pristine destinations that we visit. So everything you charge to your room (beverages, on-board shopping, hotel service charges, minibar, etc.) Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. Theres never a dull moment on your Holland America Line cruises. Please do not place your baggage over the emergency floor lighting. Usually there is a fee required. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. It is not a deposit, it is a hold on your credit that is available. I take the cash as well. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands.