vivid seats complaints

Then allows the seller to change the date to the day of the event. Vivid Seats has 450 employees. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. This Yelper's account has been closed. The Insurance is not included. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop After a couple days and a hour or two of being on hold I finally received my refund. Ive only purchased tickets from this site twice. Will be buying more tickets from them in the future. There was not enough time to even get to the venue. I thought maybe that was the seller. Never again. We assure that you and your partner will be able to sit together. When I go the tickets, I called the venue and was told they were not handicap. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Apply this Vivid Seats coupon code for $15 off first . However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. You get an email when the tickets are sold, and then you either upload them or ship them. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. The total price was $1405.95. Get buying tips about Ticket Websites delivered to your inbox. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. We use dedicated people and clever technology to safeguard our platform. 3 for $533.58. No issues at all, would use them again. WONDERFUL Young Man. We lose as a result of your opportunistic business model. If you have any additional questions, we encourage you to reach out to our online support team on social media. Dont EVER use vivid seats for any purchases. VividSeats.com = Robbery!!! | Los Angeles - Yelp We encourage you to monitor your bank and email for further updates on your order. I had to buy either 1 or 3. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Top 2,652 Vivid Seats Reviews - ConsumerAffairs the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. For further help, send us a direct message. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. I beleive he explained everything I needed to know, in detail. Ticket master from now on! Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. THEY ARE SCAMMERS. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. 2. bradsaid 1 yr. ago. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com We also confirm that your tickets are general admission. Your trust is important to us. Ticket resale limitations; prohibition; exception. The request was put. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Vivid nor Ticketmaster seem to care about my issue. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. We also ensure all reviews are published without moderation. Our content is intended to be used for general information purposes only. I was terrified that I would not receive my tickets. Her personality was fantastic and the whole experience was just perfect. I did not get what I paid for. Refund of ticket price. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. I was told that I should have known that by this note that was listed: xfer Piggyback. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. He said they can't refund anything because they connect 3rd party sellers. Takes no accountability for a time glitch that had us go to a show at the wrong time. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats I want my $1,500 back in my bank account. Original review: Feb. 9, 2023. I would like to warm people to avoid buying tickets through Vivid Seats. Sign up to receive our free weekly newsletter. From A to Z, Vivid Seats customer service is fantastic. Showed up after start of game and lot was closed. Just go through Ticketmaster or the event website directly. Vivid seats scammed me : r/Scams - reddit It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Customer service told me they will not help me because I already accepted the tickets. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. 10.1K Ratings. What 4 Analyst Ratings Have To Say About Vivid Seats. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Business Profile for Vivid Seats LLC - Better Business Bureau . I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Desired outcome: It is never our intention to make our fans feel this way. Sometimes the choice seems insufficient to customers. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? The site didn't show the total of $632.10 until after I purchased the tickets. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. We invite you to reach out to our online support team by social media. He was absolutely fantastic at his job. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Vivid Seats Review: Is it Legit, Reliable or a Scam? People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Vivid Seats Pay & Benefits reviews - Indeed VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. I had listened to his show on the radio (and bought many of his books) for many years. Read full review of Vivid Seats and 1 comment. First received an e-mail asking me to call because there was an issue. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Vivid Tickets Loses Top Rating From Better Business Bureau After Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. I received an email a few days before the game to "Confirm my email". Our online support team is here to help resolve your concerns. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). All they say is their sry, well so am I! People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. When I went on their "live chat" to inquire, they didn't respond at first . The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. I never used them before but I know many people who have. If you make a last second purchase, you are putting yourself at risk. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. Its not right that they say they have no control over the seller. Who Sets the Price on Vivid Seats? We value your privacy. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. And in checking with the Keillor show I found that the show was not sold out! Its location on this page may change next time you visit. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Shame shame for all the people you have messed with and hurt. I purchased tickets for the New Edition concert through Vivid Seats. This is absurd! Vivid Seats Review for February 2023 | Best Ticket Brokers Scammed!!! you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Eugene was very helpful with my questions. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay I will not be using this company again and will never refer a soul. People need to understand that VividSeats works against you. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Bought 6 tickets and only 4 were transferred. I suggest never doing business with them. Crooks. And, I will never refer you to any of my friends and family. I hate what you stand for. Yes, you get great prices on concert tickets because it is a con. Reliable & Rewarding Tickets. Credit care company is stating they rejected my dispute because all sales are final. We are all set now and appreciate her cheerful assistance. Looking for the best way to buy and sell mobile tickets? ConsumerAffairs is not a government agency. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. I had to purchase four more tickets that were handicapped seats from the venue. He'll be heartbroken. We understand it's frustrating when events are postponed. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Unsubscribe at any time. Absolutely disgusting. I called 2 seconds after I saw the $960 total. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO Copyright 2022 Consumers Unified LLC. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Please Refund at least $1000. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. 5 Weeks later changed their policy!!! Promised by 2/23. Your transaction is secure, and you also get a full refund for canceled events. The seller sets the ticket price. I paid $322.17 for 3 seats. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Send us a DM on social media. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. We added millions of opinions to our database and summarized over a million opinions. Can I exchange my tickets for a different quantity, or for tickets to another date or event? When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". We understand how this may be upsetting for you. Couldnt cancel that ticket either. I called Vividseats and was told there was nothing they could do. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj We apologize for the frustration you experienced. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. "We have currently put them on 'No Rating' while they investigate the complaints and . Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard We absolutely value your feedback and apologize for the stress this may have caused you. However, no matter what link they have provided I cannot access these tickets. Patient, reassuring, and kind -- why I will use this entity again! He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. I got nfl tickets from them that never arrived. Mark, your concerns are absolutely matter to us and we certainly value your feedback. Great service. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. There were plenty of open spaces, but I wasnt allowed in. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. These were special seats, including dinner and first 2 rows on the dirt. Find out how we combat fake reviews. Save. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Was not able to get in with those tickets I paid for. These people are thieves and liars. It is a safe and secure process. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Please do not purchase tickets through Vivid Seats - Tripadvisor *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. I am very disappointed in not being able to attend the show. 3 for $533.58. How do I know I can trust these reviews about Vivid Seats? This will surely increase the credibility of your complaint. I have put in calls, live chats and emailed customer support. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Chicago, IL 60606-0606. He checked several times and assured me that the seats were handicap. Vivid Seats ranks 27th among Tickets sites. only our *Volume Resellers* are allowed to re-sell tickets. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Long story short I never received the parking pass and had to pay in full at the gate. Terrible customer service. How do I determine the seat numbers for a ticket listing? Never again. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . I spoke with Carlos A over the phone to purchase my tickets. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. greenthumb47 , 2022-08-02. Don't EVER use vivid seats for any purchases. ComplaintsBoard.com is a leading complaint resolution website on the Internet. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. I could not attend. We could not access or find on Ticketmaster and vivid customer dis-service. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Vivid Seats gets you the best seats in the house | CNN Underscored I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. I usually stick to stubhub. 2. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Thanks Vivid Seats. Desired outcome: I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. The tickets were shown as $ 264. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Share your photos and videos with others to prove the truth of your words. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. Especially since Vivid. They refuse to give refunds for anything. I have knee issues so very kind to help so we don't walk far. The event was then rescheduled for July of 2021and then cancelled again. This was an absolute nightmare. I never received the email and therefore never accepted the tickets. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Leave the paper at home! Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. I had a great experience. They can see this but they refused to issue a refund. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Do not trust Vivid Seats!!!! My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Vivid Seats vs Seatgeek - Best Ticket Sites Vivid Seats. 100% buyer guarantee. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. How has everyone's experience been with Vivid Seats? : r/phish - reddit None of the options worked for us NEVER will I use this company again. I own a venue. 1st time user. IE, Hundreds of people are standing in front of you. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. We're serious about getting you to the live events that you love. and their online chat system is useless. When the tickets never came, I contacted Vivid repeatedly. The second time was one of my worst experiences trying to buy event tickets. Jeremy of Las Vegas, NV Verified Reviewer. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. The following is a chronological timing of the events that occurred: We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Good Grief. I do expect a responce and an apology for this overcharge. Contact Us About The Company Profile For Vivid Seats LLC. This complaint was posted by a verified customer. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. I had to call to verify that these seats are in fact in different rows one behind the other. I purchased tickets well in advance and the tickets weren't cheap. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard These seats sell for $35.00 each. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Total SCAM! Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. It went to automated system and never got a person to talk to. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. A link has directed you to this review. I'm very disappointed in Vivid Seats. We paid about $500 for the tickets in total. Vivid seats will not do anything. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. So, if you sell tickets for $100, you will receive $90.

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