viagogo cancelled concert refund

If an event is moved and you cannot make the rearranged date, you should be entitled to . It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. During this time, the Site will be temporarily unavailable. 2.6 Making an Offer. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. . If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. Moreover, this appears to have been Viagogos policy for an extended period. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? Please note this does not include any Tax that may be payable on fees We are required to pay. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? But Which? The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . They were instructed to mail the tickets to Ireland by five days time, a deadline . Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 5.1 Investigations. Due to extreme weather conditions, our phone lines are currently closed. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. 3. We will also add Tax on our fees as applicable. 4.2 Stolen Property. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Which? Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. Case Name & No. Take a photo of a faulty item and add a brief description. We often link to other websites, but we can't be responsible for their content. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. By using our Site, You agree to accept this Agreement. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Let us know in the comments! Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. 6.1 No Warranty. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. Viagogo reviews, customer feedback & support. . Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Arctic Monkeys Tickets. You will be entitled to a full refund or a 120% voucher. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Such notice shall be deemed given one business day after the email is sent. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . Coronavirus outbreak: cancelled or postponed events - can I get my money back? . Required fields are marked *. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 6.5 Tax Indemnity. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. As well as was able to select what section I wanted to be in for the price I had selected. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. All Rights Reserved. Viagogo is a ticket marketplace for concerts, sports and theatre events. viagogo (@viagogo) / Twitter Which? 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". All Rights Reserved. the price it is sold for on the primary market). Tickets for Waste Management Phoenix Open. I received an email 4 days prior to the event, stating the ticke. All redress are non-exchangeable/non-refundable.. Hombres G Concert Tickets. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. and that I would only receive a refund if the concert was cancelled etc. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . Customer Files Viagogo COVID-19 Ticket Refund Class Action The organiser will tell you how to get a refund. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 2.10 Collecting Payment. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. BTW the tickets were available also the same day of the concert. We disagree with such restrictions and think they are not beneficial to fans. We do not control the information provided by other users which is made available through the Site. Waste Management Phoenix Open Ticket. Gig tickets: How to get a refund when the show won't go on The law catches up with viagogo - event promoters and music fans are 6.10 Notices. Copyright (c) 2006-2023, viagogo AG. Invalid tickets are defined as anything where buyers are refused entry. We always ask that people only buy from authorised sites in order to protect themselves.'. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Concert cancellations blamed on COVID variant leave ticket buyers To sell tickets, a Seller lists the tickets in the Site database. The 1975 Tour 2023. We take no responsibility for such issues. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. How do I change the email address on my account? Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. When Your Event is Canceled or Postponed. Travis Scott performs on stage during Wireless festival in London last year. expected to be mailed out. Apparently not. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. Your email address will not be published. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. We look forward to hearing from you. You may only use the Services if You can legally enter into and form binding contracts. Concert ticket refunds: Tips to have best shot at getting money back All sales and bids are final. 2.12 Seller Payment. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. 1,779 reviews for Viagogo, 1.3 stars: '1. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. The refund will be received from the Event Organizer within 30 days. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Paid 250 Euro VS the real cost of 100 euro. Generally; My event is cancelled or postponed - What do I do? Note that Your payment may be withheld if you violate this clause. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. This tracks your activity using third party cookies. No refund, no answered or returned email for days. The good date is 9/11/21, but the relisted my tickets for 9/21/21. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Welcome to viagogo's online ticket exchange (the "Site"). Far too many 3rd parties in there. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Chris Brown Tickets. The 33-year-old announced . 2. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. viagogo is a global online marketplace for live sport, music and entertainment tickets. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. 7.3 Additional Policies. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. I bought tickets for Rammstein before the pandemic and they would not refund me. 2.13 Ticket Information. Are you still waiting on a ticket refund for an event canceled due to the pandemic? By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Yes, add me. Justin Bieber Seemingly Cancels Remaining Justice World Tour Dates Amid viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! BLACKPINK Tour 2023. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Festival de Vina Tickets. 7.1 Ownership of Intellectual Property. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Gather all the information you have on the purchase. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. They did not send me my ticket information until the day before the concert. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Viagogo Reviews | Contact Viagogo - Entertainment - Hellopeter When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. I'm at the point that a class action . We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. You can add me too. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. However during the pandemic the response times may slow down. To be a member of this Site, You must agree to accept the terms in this Agreement. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. I was promised a refund. 1.3 Modification. This is so frustrating its been 2 years !!! Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. At no time do We provide the Buyer's payment information to the Seller. Explain your case the best you can. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Go on and tell us about your poor consumer experience. May 3, 2021 / 1:22 PM / AP. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. "If . 2.14 Substituted Seat Locations. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. Send us your story with as much detail as possible to fill out our investigation. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Viagogo 'refusing' refunds for cancelled and postponed events - what to This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. Viagogo Refund Policy MoneySavingExpert Forum 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. viagogo - Buy & Sell Concert, Sport & Theatre Tickets In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Suggested Article: Verizon Wireless SMS Refund Settlement Details. 2.5 Tax on Seller Proceeds. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. This article is published to give you an update regarding the class action filed against Viagogo. 2.7 Payment Authorisation. The tickets were bought by me as a present for my mother and parents-in-law. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. viagogo - Buy & Sell Concert, Sport & Theater Tickets This charge is in addition to the amount originally paid for the tickets. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the.

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