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Log out of the app, then log back in with new user details. This means that youre using a Virtual Private Network (VPN) or equivalent service to change your device location. How do I cast the BT Sport app to my TV screen? Try the channel again now. If you cannot login to to BT email, or you are receiving server offline messages, then share exactly when Clarify math problems If you havent exceeded your device limit and are having issues, If restarting your app doesnt work, try deleting the app off your device and then reinstalling it. You may also see this error code when porting a BT mobile number over to EE and the transfer hasn't completed yet. You can only watch programmes on the BT TV App in the UK or EU. We recommend that you try uninstalling any data compression apps you have on your device. This error will show if you've requested a validation PIN too many times. Welcome to the Community and thanks for taking the time to post. Try restarting your Hub, modem, and 4K recordable TV box. You'll find help with BT Sport App error codes here > bt/help/en/bt-sport/fix-a-problem/app/mobile-and-tablet/errors-on-the-bt-sport-app-on-smartphones-and-tablets.html The BT Sport App won't open on my device The BT Sport App won't install Why can't I log into the BT Sport app using my BT ID? If the BT Sport app still doesn't work: call 150 from your EE phone or call 07953 966 250 from any phone CF001 or CF002 error code These error codes are normally caused by app configuration issues. To watch programmes on the BT TV App, youll have to switch off any VPN services youre using. Error VC011 may also occur if you use data compression apps. Your device needs to be connected to the same network, and both your set top box and TV must be switched on to pair, Try restarting your router if youre having connection issues, When youre sure the internet connection is working properly, re-try the pairing process, Try entering your details again. When you log onto the online page you'll get a Cookies pop-up message. 12-08-2021 Are you able to update? There are a number of reasons why this may be happening. If you saw the error message when watching the BT Sport App on a mobile or tablet device, then please click here to visit the BT Sport App error message page > Please type the error code in the box below to get the help you need (the more of the error code you type, the more relevant the help shown will be). Step 4 This means that you appear to be outside of the UK or European Union (EU) when trying to watch programmes. 0 Ratings Cliff Aspiring Expert on 29-11-2020 11h03 2,140 Views Message 4 of 6 Re: ERROR CODE YVM302 01-31-2021 08:49 AM. As well as watching via mobiles, tablets or laptops, you can enjoy BT Sport on the big screen via games consoles, smart TVs or casting via Chromecast or Apple TV. If this doesn't work, uninstall the app and reinstall it again. Help and support BT Sport Why have I been told that I haven't activated BT Sport on my account yet? You can download updates to the BT Sport App from: The new BT Sport help tool is available to all sport customers. This means that the device youre trying to use isn't supported by the BT TV App. Try following these steps to fix this problem. Please visit our billing help pages for more information. Enjoy BT Sport anywhere with ExpressVPN. This is a problem with the player, which is causing issues for the programme youre trying to watch. To do this, press the, Check your On Demand players are up to date by pressing the, If you're still having an issue contact the, Check you have a working broadband connection on another piece of equipment like a laptop or PC. on This sub-thread to my thread - about where exactly I should have posted, in Broadcasting, in YouView or possibly in What's Your Favourite Knitting Pattern - is a pretty good example of how some Brits just love process at the expense of all else. If you already have a BT ID (this will be your email address), you'll not be asked to create a password in the sign-up process for the BT Sport app. MP306, MP318, MP998, ML006, MB021, MB022, MB023, MB002, MB003, MB004, MB010, MB998, MN002, MG103. VC526:Sorry - there's a problem (BT Sport) - YouTube If the online player doesn't work when you press the play button, it may mean that you need to change the cookie settings. Just plug your aerial lead directly into your youview box and don`t bother with the aerial back to the TV. Once connected ExpressVPN easily unblocks BT Sport so you will have no trouble accessing BT Sport and enjoying BT Sport outside UK. These error codes are normally caused by app configuration issues. If this doesn't fix the problem, click on the Video doesn't play back when pressing play link below and follow the steps. To upgrade your box, call us on 0800 800 150. If this problem happens in the UK or EU, try disabling and re-enabling your location services for the BT TV App in your device settings. on ), Before you can watch BT Sport, you need to place an order for the service. Try these steps to fix: Refresh the page and start again. If you're still having problems, or you can still access the menu, you also have the option to reset your BT TV box through the menus. ER19. I have a problem with my BT Sport App on a smartphone or tablet 19h42, on I've sent you a Private Message with details on how you can get in contact with the mod team. Thanks for this. 'Downloads and updates' in the Windows Store. Its easy to sign up; just click here to place an order for BT Sport >, Error Message: Sorry, we didn't recognise the details you've entered (Username or/and Password); Please check and try again. It's easy to fix, simply stop the content before you close your browser. 20h12. Check your box is connected to your network. The help tool can quickly get you back up and running again. MP939, MJ939, MS001, MS011, MS012, MS013, MS014, MS015, MS016. Check you have a live internet connection. Sorry! These errors appear if your WiFi or mobile connection isn't fast enough to load the enhanced video player. If you're watching BT TV and your TV screen goes pink, your HDMI cable may not be plugged in correctly. Check the connection between your Hub and TV box. Please check your WiFi or mobile connection then try again. If you get this error, make sure that your TV box is connected to the internet. For example, BTP-302 Got a BT Email error code ? You need to disconnect and then reconnect to Chromecast. MD001, MD117, MY019, MY039, MY116, MY117, MY115, MY120. If you see the ID003 error code while using the BT Sport app, this means that access to the BT Sport app isnt active on your account. Follow these steps to try and fix these BT TV errors: You'll get this error code when there's a problem with playing a title. These error codes are normally caused by app configuration issues. The BT Sport app for smartphones and tablets allows BT Sport subscribers to watch all our channels live, on the go and in stunning high definition, as well as a huge number of clips, long-form highlights, and full replays. Check your wi-fi connection, re-start the app and re-try. This means you can stream and watch two different, or the same stream, on two different devices. You'll need to wait until the next day before you can request a new validation PIN again. You'll have to login again before attempting playback. I've uninstalled the app on the phone and restarted it, reset the password as the error message suggests but no luck. Do this by disconnecting the power supplies. If you haven't added BT Sport to your account: This indicates that your EE account may be suspended or cancelled. 04-02-2021 BT Sport can only be streamed in the UK and EU. Try closing and reopening the web browser. You can change each registered device once every 30 days. Turn on location service to get access to this video - BT Sport is only available in the EU. Check your wi-fi connection, re-start the app and re-try. Ask other users of the same connection to stop downloading large files, If your device is capable, try connecting using an Ethernet cable, Try checking mobile coverage on your mobile provider's website, Close or uninstall other apps that are running on your device. This means that there's a temporary problem with the particular programme youre trying to watch, which can happen for a number of reasons. VPN hides the true location of the IP address you're using, so the IP address it's supplying you with could originate outside of the UK or EU. If this isn't the case, please exit the enhanced player and try again. Get BT Sport free with a 20 SIM card from BT Similarly, if you get a SIM-only deal worth more than 20 per month direct from BT, you'll get BT Sport thrown in. MY038, MY107, MY111, MY112, MY109, MY108, MY122, MY123, MY018, MY118, MY119, MY125, MY003, MY004, MY005, MY006, MY001. Simply click the link below and give it a go. ER18. Facebook Twitter LinkedIn Check that your TV is on the correct input by pressing the 'Source' button on your TV remote control. One little tap for complete control and all the help you need, Get all the help and support you need via the EE Community, Contact us and follow the easy steps to resolve your query, Get advice on how to fix error codes in the BT Sport app, 'There are no events to show error message', There are no events to show error message, log out of the BT Sport app, restart it and then log back in again, check your internet connection by trying to load a new web page, if you're using WiFi, check you've entered the correct WiFi password and logged into the internet - some public networks have a two-stage log in, uninstall the BT Sport app and then reinstall it, some public networks (hotels, etc.) How to Watch BT Sport in USA in 2023 [Easy Guide] - VPNRanks Close the app and re-start or re-install the app. Press the Help button, then the numbers 7 2 0 and then press OK. Now scroll through the different input options until you reach the correct input channel. This means that you have a pairing issue between your device and set top box. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Extra TV channels are delivered using your broadband. This error code means that you've already registered for BT Sport in the past or your EE mobile number is linked to another BT account. Create one Quick links Track your order > Report or track a fault > Pay a bill > Get help or contact us > Download the My BT App > Looking for BT Mail? Alternatively, you can also watch the final through our BT Sport App, which is available to download from the Apple App Store or Google Play Store. If you need the link to do this, it's: www.bt.com/mybt>. This error can sometimes occur during heavy use of the BT Sport online player.