autotask api create ticket

Logon to the Datto (AutoTask) PSA. This entity's purpose is to describe a skill or ability that you can associate with a Resource via the ResourceSkill entity. You can assign it to any resource and associate it with a Contract, Ticket, or Opportunity. They can click New Ticket on the Autotask interface sub-navigation menu to open the New Ticket window. [CDATA[*/ This will populate the LOB field with that selection when creating any entities where LOB can be applied. This entity manages the tags associated with tickets in Autotask. Configure your support email address. Does anyone have sample code for how to create a ticket using the REST API. Both the integration user and the API-only user must have security level permission to add or edit the entity. When the Organizational Structure is enabled in Autotask, this object describes an organizational structure Branch. This entity's purpose is to describe a billing Role that has been excluded from a Contract. This entity contains SSLSubject Alternative Name (SAN) records associated with the ConfigurationItemsentity in Autotask. Is it possible to rotate a window 90 degrees if it has the same length and width? } If there is no Asset SLA, then check the Contract Service or Bundle SLA. If TicketType = Problem and incidents are associated with the ticket, TicketType cannot be changed to Incident or Service Request until the incidents are disassociated from the ticket. This check box will only appear if the ticket to which the note or time entry is being added is a problem ticket with at least one incident. Thanks for your feedback. create - Autotask A company's category determines the layout of the entity's pages, which fields are visible, and which picklist options are available. A table that lists all standard Autotask fields by Field Name and provides the following information for each field: Field Name, Data Type, Read-Only, Is Required, Reference Name (provided only if the field is a reference), Picklist, and Picklist Parent Column Name (only if the field is a picklist child). It must have an association with an Autotask Opportunity entity, and it allows users to specify and track multiple products, services, labor items, etc., that further define the Opportunity. A cost is a billing item for products or materials. Autotask API Ticket Creation with PowerShell : r/Autotask - reddit An error message indicates that Service Request tickets cannot be associated with a problem ticket. This entity describes an internal cost created for a resource-role combination for time entries on a specified contract. /*Extension Callout (Tickets) - Autotask This entity enables your authorized third-party apps or modules to query the categories that can be associated with an opportunity in Autotask. The Autotask REST API Thanks for your feedback. Review the setting of the Internal Only check box. Autotask users manage Tickets through a number of modules including Service Desk, Home, CRM, and Contracts. This entity describes a ticket category applied to tickets in Autotask to specify features and fields that appear on the ticket detail. This entity enables you to decrease inventory counts associated with the InventoryProducts entity. The fields that do appear show the following differences: A Keep Current option is available and is the default. LastActivityPersonType values indicating whether the initiator of the last activity was a resource or a contact. Although the data will remain intact and will be reportable, it will not be viewable in the ticket in Autotask. Only the incidents of problem tickets will have their status updated. This entity contains attachments for the Tickets entity. Open the Datto Help Center. This entity's purpose is to describe a location defined in Company Setup in the Autotask Admin module. Need troubleshooting help? You can select a different note type from the drop-down list. If selected, only internal Autotask resources will be able to view the note, and the, you opened the Time Entry or Note page from the Edit Ticket page, you don't have permission to edit tickets. Ticket.AccountID cannot be changed if the ticket has an associated and posted TimeEntry, TicketCost, or Expense. This entity's purpose is to describe a grouped set of Holiday entities assigned to an Autotask Internal location and used in tracking internal time off. Contracts specify a billing arrangement with a Company. If you open this dialog box or page from the Edit [Entity] page, the section containing this field will not appear, and this field will not be editable. This entity represents a document in Autotask. /*]]>*/Want to tell us more? Such ticket categories are hidden everywhere you select a ticket category . An API user is a special type of account required for communication with the Autotask API. This entity describes an Autotask Service added to a Recurring Service contract. All users can view attachments they uploaded. Want to learn about upcoming enhancements? I use the Powershell API to create tickets based on an Excel spreadsheet. This entity describes an Autotask Ticket. Refer to WebhookFields (REST API). The time zone and holiday set of the associated location are applied to the resource's time entries and schedules. If QueueID does not meet the requirement specified by the associated ticket category's 'Queue is Required' setting, as listed below, an error will occur. If a status or quick edit field supplied by the dialog fields conflicts with an unsaved change on the Edit Ticket page, the dialogs value will be used.Information on the Insights panel will not be updated until that task or ticket is saved. I know I have correctly authenticated and set the BaseURI because I can get company information for customers. Access to version 1.6 will deactivate in Q4 2024. ServiceLevelAgreementPausedNextEventHours. This entity describes an Autotask Subscription. Open the Kaseya Helpdesk. Automatically Close Ticket using the API Extension Callout - N-able If a ticket has TicketType not equal to 'Change Request' and it has data in one or more the fields that are exclusive to Change Request tickets, then the ticket can be saved. Create a Ticket in Autotask using Powershell Making IT work /*Adding or editing an API user - autotask.net This entity represents checklist libraries related to documents in Autotask. IMPORTANT By default, notes and time entry pages launched from a task or ticket in New, Edit, or View mode open in a modal dialog box. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; Form templates follow the limitations of the currently applied category and the user's security settings. NOTE This field is visible only if Co-managed Help Desk is enabled on the Activation page, and only shown to resources who are not co-managed. If ChangeApprovalStatus = Requested, user can change it to Assigned (only). PDF Integrating Autotask Service Desk Ticketing with the Cisco OnPlus Portal Roles are associated with a department, have a standard billing rate, and are assigned to resources for billing purposes. The Autotask REST API Getting started REST API security and authentication REST API revision history Working in the API Introduction to the Autotask REST API Introduction to REST API calls Autotask REST API resources Good to know. Autotask users manage Tickets through a number of modules including Service Desk, Home, CRM, and Contracts. If the ticket category = 'RMA', the InstalledProductID is required. This entity describes an adjustment to the quantity of units of a Contract Service entity that are added to a Recurring Service Contract. Head on over to our Community Forum! Configure automatic ticket creation for Workplace Manager - Datto via the API and attached to the OnPlus Service Desk queue. Read-Only:Read-Only fields cannot be changed by, Required: Required fields must be present when you attempt a. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This entity describes an Autotask Project. It will not appear on the New Ticket Note or New Ticket Time Entry form. Click on the context menu bar to the left of the Standard category the, click Edit. This entity contains notes for Knowledgebase articles in Autotask. If the ticket does not have a value for a role, the check box for that recipient will still be enabled, because they can still be selected on the Notification panel. Refer to WebhookUdfFields (RESTAPI). A ticket workflow rule with a Create Ticket Note . Assets are products that are associated with a Company entity. This object describes general information for a survey generated by Autotask. Does ZnSO4 + H2 at high pressure reverses to Zn + H2SO4? The entity header identifies the parent entity the note or time entry is associated with. Available in the UI only when the installed module is enabled. This object describes notes created by an Autotask user and associated to a Project entity. Unless otherwise noted, APIentities do not support the creation or editing of Rich Text content. If you edit a note or time entry that is associated with existing attachments, they appear in a separate Attachments section. This entity describes an Autotask ticket assigned to a service call. This entity contains the records for the Deleted Ticket Activity journal located in the Autotaskapplication at >Admin > Features and Settings > Projects & Tasks >Deleted Ticket Activity Log. They are also not exposed in the API or LiveReports. Autotask users manage Asset notes on Assets. AllocationCodeID is required on create() and update() if your company has enabled the Autotask system setting that requires a Work Type on a Ticket. When it is expanded on the New Note or New Time Entry form, the New Attachment dialog box will open automatically. From the Autotask Home page toolbar, select Help. For more information, refer to. Enter your API credentials and then click Connect. A new inactive ContactID value cannot be assigned on create() or update(). This entity describes an Autotask Payment Term. An inventory product represents a set of stocked items that share a product and a location. This entity's purpose is to describe a billing Work Type (Allocation Code) that is excluded from the contract to which the set applies. A WorkTypeModifier entity modifies a given Work Type BillingCode. This entity describes an Autotask resource assigned to a ticket that is assigned to a service call. Refer to Web Services APIsecurity settings. While this is not possible in the UI, in the API, you can create tickets with a ticket category of 'API.'. Visit our SOAPAPIlifecycle FAQ article to learn more. Edit: oh and for the REST API, the ID field isn't needed, just so you are aware. > Service Desk >Search >Tickets >click Search > open a ticket >Quick Add bar > select Note (Alt+2), NAVIGATION > Projects >Projects > search for a project >click on the Project Name > Schedule > task context menu > General > View Details > Quick Add bar > select Note (Alt+2). It allows users to track and manage Inventory Items created from Autotask Products that require a unique serial number. Ticket cannot be created with an inactive TicketCategory.

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